Wellborn Customer Guide

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ORDER GUIDELINES
I. STANDARD LEAD TIME ORDERS
So that we may provide the most efficient service on all orders, please use the following guidelines to place cabinet
orders. These procedures should be used for all orders.
A. Orders are required to be submitted online at
1. By 12:00 Midnight, Central Time, on your order cut off day. Orders received after 12:00 Midnight, Central
Time on your order cut off day will be processed for the next order cut off day. Please refer to your Zone
Calendar for your weekly cut off days. Please see page 10 on Electronic Ordering for additional benefits associated
with Direct Connect.
2. Cash in Advance (CIA) accounts follow different standard lead times.
• Cut off days may be different
• No change period is allowed
• Cut off order date for Standard and RUSH are different
• Contact your Customer Service Representative for details
B. Ordering errors:
Direct Connect will only accept orders with correct and complete information, thereby reducing order processing time.
Orders will not be accepted if incomplete or incorrect information is submitted.
C. When an order is received:
1. Prior to being released for production, each order must receive Wellborn’s Credit Department approval.
2. After credit approval, the order will be released to begin the production process.
3. When the order is approved by Credit, a confirmation copy will be online for the Wellborn Dealer for
review at IT IS THE DEALER’S RESPONSIBILITY TO CHECK ORDER
CONFIRMATIONS FOR ACCURACY OF THE ORDER AND THE SCHEDULED LOADING WEEK. THIS DOES
CONSTITUTE AN ORDER.
What is an order confirmation? A confirmation is your order as it will be processed. It is your opportunity to confirm
that it is accurate and make any necessary changes. Order confirmations from electronic orders are an exact reflection
of what you keyed. Order confirmations are available to print online.
4. ANY VARIANCE between the order confirmation and the original order MUST BE CORRECTED ONLINE BY 12:00
NOON (CENTRAL TIME) THE DAY AFTER YOUR CUT OFF DATE. After 12:00 Noon (CT) the day after your cut off
date, no changes will be allowed to the order. It is the Dealer’s responsibility to go online and review confirmations.
5. Wellborn Cabinet, Inc. is not responsible for orders that are placed multiple times. It is the Dealers’s responsibility
to check confirmations for these errors. Confirmations can be reviewed
D. Standard lead times:
The standard lead time for the Select and Premier Series, Elegant Bath Collection overlay items, Wellborn Closets, and
Home Concepts is three (3) weeks. The standard lead time for the Estate Collection and Elegant Bath Collection inset
items is four (4) weeks and is subject to change weekly. Notification will be made on your order confirmation
Exceptions do apply to standard lead times. See Extended Lead Times for additional information.
E. Extended lead times:
Specific door profiles and wood species in the Select and Premier Series and Elegant Bath Collection overlay items
will have an extended lead time of one (1) week beyond the standard lead time. Items ordered under the Brush Finish,
ColorInspire, or You Draw It programs will have extended lead times of six (6) weeks. Extended lead times may also apply
to other finishes or programs. Contact your Customer Service Representative for additional information.
NOTE: Lead times are subject to change.
II. RUSH PROGRAM
Wellborn Rush Program
The Rush Program enables Wellborn Dealers to expedite up to ten (10) items with a maximum of five (5) cabinets and
five (5) accessories per customer, per week with the addition of a 25% up charge on those items. Standard lead time
items that are expedited will be available for shipment in five (5) business days from order date or on the next available
Wellborn truck. Extended lead time items that are expedited will be available for shipment in nine (9) business days from
order date or on the next available Wellborn truck. Rush order deadline time is 12:00 noon Central Time. All rush orders
must be approved by Wellborn Customer Service. Rush orders must be specified prior to order entry. ALL RUSH ORDERS
ARE FINAL—NO CHANGES ARE ALLOWED. Rush orders must be submitted online at
In the event that you exceed your weekly Rush limit, excess items will automatically move to the Rush hold bin and will
submit the next available week. This is an automatic process and no verbal notification will be made to the customer by
Wellborn Cabinet, Inc.