Wellborn Customer Guide

ORDER CHANGES, CANCELLATIONS AND ADDITIONS

In order to smoothly make additions or changes to standard lead time orders, or to cancel orders, please follow these guidelines:

CHANGES OR CANCELLATIONS MAY BE MADE UP TO 12:00 NOON CENTRAL TIME ON THE

DAY AFTER YOUR ORDER CUT OFF DAY.

All changes, cancellations or additions should be made online at

I. CHANGES

Changes may be made to an order until 12:00 noon Central Time the day AFTER your order cut off day. As soon as the dealer

realizes that a change is required, the dealer should immediately make the changes online. Wellborn policy will not allow

changes after 12:00 noon Central Time the following business day after order cut off. Standard lead time orders with a UPS

or LTL ship via are cut off specific; therefore, you will have until 12:00 noon Central Time the day after your order cut off to

make any changes or additions.

Changes to Wellborn Truckload Orders during the change period will result in the orders being deleted and reconfirmed with

new order numbers.

II. CANCELLATIONS

Cancellations will be allowed on orders until 12:00 noon Central Time the day AFTER your order cut off day. This period

immediately following cut off provides the dealer time to review the order for accuracy.

Wellborn cannot accept cancellations or changes beyond this period immediately following order cut of

III. ADDITIONS TO SCHEDULED DELIVERIES

Additions may be made to a scheduled delivery. They must follow all Rush Program Guidelines. See details of the Rush

Program on pages 5-7.

IV. BACK ORDERS

If the Wellborn Packing List shows a B/O, that item has been back ordered.

. Your order will be reprocessed and will be shipped to you as soon as possible.

B. You are not charged

for a back order

until the back order is shipped.

C. Please do not ask for credit on these items.

Timely information and effective communication are key elements in operating a successful business. With today’s technology

and the high-speed world of computers, we can work together to achieve the mutual success of Wellborn Cabinet, Inc. and you,

our valued customers. Wellborn Cabinet, Inc. has developed a password secured, dealer extranet site that allows you to keep

up-to-date with your Wellborn account and everything new and exciting at Wellborn. All you need is a personal computer with

internet service. You can then navigate to

for instant access to your account information. Contact your

Customer Service Representative today for your personal password.