Wellborn Customer Guide

PRIORITY REPLACEMENT PARTNERSHIP

The Priority Replacement Partnership (PRP) is designed to make ordering replacement parts and cabinets a

simple process. The PRP also enables our Wellborn, Elegant Bath and Estate Dealers to

earn a rebate at the

end of the year

and enjoy this incentive to service their own customers by managing the fund properly.

This

program does not apply to Home Concepts Dealers.

The PRP expedites replacements to be

available for shipment

to the Wellborn Dealer in approximately five (5)

to nine (9) business days or on the next available truck. The product cost will be deducted from the Wellborn Dealer’s PRP

accrual fund.

I. THIS IS HOW PRP WORKS

The PRP fund accrues in a designated account, at 1½% of the Wellborn Dealer’s net purchases.

Customer Net Purchases = Total cabinet sales including freight charges less all credits and sales tax.

For new Wellborn Dealers, a temporary PRP budget will be set up equal to 1½% of 50% of budgeted yearly

sales as noted in the purchase agreement. This budget will allow your PRP account to operate with a negative

balance for the first six months. Once net purchases occur, the payment will bring your PRP account into the

positive. After one year as a Wellborn Dealer, the temporary PRP account will be based on 1½% of 50% of net

purchases for the preceding year.

As PRP items are identified, you can place orders for replacements online at

www.wellbornandyou.com

PRP

deadline is 12:00 noon Central Time daily.

These replacements will be sent to the Wellborn Dealer and

the cost, which is based on the Wellborn Dealer’s standard purchase factor, will be deducted from the

Wellborn Customer’s PRP accrual fund. If applicable, a drop-fee plus freight charges will be deducted from

your PRP accrual fund when invoiced.

Replacement orders must include the original order number. The category which best describes the reason for replacement

must be noted next to the replacement part or cabinet. A separate order will be placed for each replacement category

selected.

Replacement orders must be placed within 180 calendar days of original invoice date.

You can access your PRP statement and all transaction details at any time on the WAY site. The PRP balance is also

shown at the bottom of each Wellborn invoice.

At the end of each month, unused funds will carry forward to the next month.

At the end of the calendar year, all remaining PRP funds will be refunded to the Wellborn Dealer by

January 31st of the following year. To be qualified for this refund, the Wellborn Dealer’s account must

have maintained a current 30-day pay history during the entire previous year. Negative PRP accrual will carry

over to the next year.

If at any time, the Wellborn Dealer’s PRP account balance exceeds 1½% of net purchases, replacement parts or

cabinets will be charged to the Wellborn Dealer’s regular account.

The invoice must be paid.

Wellborn’s Credit Manager may delete your PRP accrual due to payment history and current status with Wellborn

Cabinet.

The Priority Replacement Partnership includes replacements that are determined after the product is delivered to the

Wellborn Dealer. This program eliminates paperwork and allows shipment of the replacement product on expedited

lead time. PRP is designed to encourage Wellborn Dealers to repair the product, if possible, rather than replace the

product. Check the charts on the next page to determine if the replacement is deducted from the PRP fund accrual or

excluded (not deducted) from the PRP accrual.

Replacements will be available for shipment in approximately five (5) to nine (9) business days, or on the next available

Wellborn truck. Curved door cabinetry, Designer and Wall Mount Suites from the Elegant Bath Collection, tub apron panels,

curved mouldings, wainscot, custom appliance panels, custom doors and drawer fronts, all hoods and hood liners,

entertainment cabinets, fluted wall pullouts, some mullion doors, decorative glass doors, metal doors, narrow arch valances,

mantle hood program, islands and island components, matching tall utility and linen end panels with and without post

attached, manufactured marketing and display materials (excluding SFK’s and Sample Chips), appliance panels, decorative

door hardware and other miscellaneous hardware as well as other cabinets and accessories. Several semi-custom

modifications such as Functional End, Integrated Matching End, Matching End Panels Installed, Matching End Panels

Installed with Reduced Depth or Increased Depth, Metal Doors Installed, Modify Depth, Modify Height, Modify Width,

specific Mullion Doors Installed, Reduced Depth Drawer, Toe Kick Added, and Wide Top Rail are not available on a Rush

lead time through PRP. These items will receive the standard lead time for shipment. This list is subject to change.