20 / 52
18
PRODUCT REVIEW POLICY
WELLBORN CABINET, INC., HAS A “NO RETURN POLICY”.
However, Wellborn reserves the right to request a return of product(s) based on Wellborn’s need to inspect the product(s). This
does not apply to the Home Concepts brand by Wellborn Cabinet, Inc.
If Wellborn request product(s) to be returned for review, Wellborn’s Territory Manager or Customer Service will submit the
request. If the request is approved, a Return Order will be processed and a Return confirmation will be faxed to the dealer.
All Return Orders will be approved by Wellborn’s Customer Service Manager and/or Credit Manager and will include the
following information:
1.
Dealer’s Address
2.
Return Order Number
3.
Wellborn Invoice Number
4
. Reason for Return
5.
Ship Method for Return
6.
Cabinet Series, Door Style, Species and Finish
7.
Material
8.
Quantity
9.
Text
Approved Return Orders will be scheduled for pickup by Wellborn’s Transportation Department. All guidelines for deliveries
will apply to Returns. If a Return Order is scheduled to be shipped to Wellborn via UPS or LTL, the dealer will be responsible
for arranging shipment and will be responsible for shipment cost.
Any product(s) returned to Wellborn without a pre-approved Return Order number will be discarded.
Product(s) must be returned packaged for shipment or in original box with the Return Order Number marked on the
outside of the carton.
Any Return Order packing list returned to Wellborn by a driver because product(s) were not available for pickup, will be
sent to the Authorized Manager for a call to the Dealer about the availability of product(s). Only two attempts will be
made to pickup product(s) requested to be returned for inspection. Afterwards, the Return Order request will be cancelled
and credit will not be issued.
No Wellborn product(s) purchased may be returned to Wellborn for credit or exchange. Product may only be returned
when a Return Order is approved by Wellborn Cabinet, Inc.