Wellborn Customer Guide

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delivery. Please refer to Job Site Delivery Request Form online. Pictures are required prior to approval.
D. Cubes Per Truckload: A minimum of 2,500 cubes and a maximum of 3,300 cubes can be shipped on a 53-foot trailer.
E. Ship Date: The ship date included on your order confirmation is the latest possible date your order should ship from the
factory. It is our goal to load all orders the night before this date and the trucks will often leave that night. You might
receive your shipments on your scheduled ship date in some instances.
F. Wellborn reserves the right, at any time, to determine if delivery to customer’s delivery location can be made with
Wellborn truck.
G. Unloading of Shipments: The following rules outline Wellborn Dealer responsibilities when cabinets are
delivered by Wellborn truck. These rules are designed to ensure that each load is properly counted so that there will be no
disputes in billing. Please follow these guidelines:
1. Wellborn Dealers should be able to receive delivery during normal business hours, Monday-Friday 7:00 am–5:00 p.m.
Wellborn Dealer should have a contact telephone number with voice mail attached should Wellborn need to reach them
at any time. If Wellborn Dealer is not available to receive the load at the time of delivery, a $100.00 redelivery fee plus
original and new freight charges will be imposed for all product not delivered. Please refer to Delivery Re-scheduled
Authorization For Product Not Delivered Form online. Consistent failure to receive scheduled deliveries could result in
account deletion. Any redelivery will generate a new order number and confirmation. This new confirmation does not
provide an opportunity for changes. The original invoice will be credited to your account. The order will then ship on the
next available Wellborn truck or carrier as space allows.
2. Customers who will receive delivery on the first day of the run will be called 48 hours prior to the delivery of the first drop
on that run with delivery date, cubes, drop number and AM/PM time frame. This information can be reviewed at www.
. For customers with deliveries to be made on subsequent days after the first day of the run, they will
be called by the delivery driver 24 hours in advance of the delivery with the information pertaining to their order. This
call notification will allow ample time to arrange the necessary help to tailgate, unload and distribute the load. Wellborn
has found that four hours is normally ample time to unload a truckload trailer if the Wellborn Dealer can have three or
four people unload. Wellborn estimates that unloading time is approximately 750 cubes per hour from the time the truck
arrives.
3. The Wellborn driver is responsible to tailgate the load and scan each item as it is unloaded from the truck.
4. On Wellborn truck shipments, when unloading is completed, the signing of the Bill of Lading by the Wellborn Dealer’s
representative acknowledges receipt of all items shown thereon.
5. If there is any visible damage to carton, it should be inspected at delivery. The Wellborn driver must call Wellborn
Customer Service to report discrepancies pertaining to the delivery.
6. Wellborn Dealer must notify Wellborn Sales Department if delivery contact person is changed and must include current
phone numbers.
H. Damage or Shortage: The Wellborn truck driver must report shortages and damages at time of delivery for Wellborn to
assume responsibility. Shortages or replacements will be shipped according to the regular shipment schedule. Wellborn
Transportation Department will determine the most efficient shipment method.
I. Delivery Definition: When using Wellborn trucks, delivery shall be complete when delivered to the designated place of
business and/or job site and Bill of Lading is signed.
II. SHIPMENT VIA ALL CARRIERS OTHER THAN WELLBORN TRANSPORTATION
A. UPS/LTL Handling Fee: Orders placed on common carrier are recommended to be shrink-wrapped and palletized. Palletizing
minimizes the chance of damages caused by rough handling of individual cartons by common carriers. However, the shipment
may arrive to you without pallets due to the fact that common carriers may remove pallets. Wellborn is not responsible for
the actions of common carriers. A special packaging and handling charge of 10% of net price of cabinet will be added to each
order shipped in this manner. Special packaging and handling charges will be listed as separate line items on the bottom of
your invoices. Additional LTL freight charges will be listed as a separate line item titled “Miscellaneous Freight Charges” on
the bottom of your invoice. LTL shipments are only available for single items.
B. Delivery Definition: When using a common carrier, the signing of the Bills of Lading by the common carrier
driver or agent at the time of pick-up from Wellborn shall constitute Wellborn’s delivery to the Wellborn Dealer.
DELIVERY SCHEDULE: 7:00 a.m.— 5:00 p.m.