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SHIPPING AND DELIVERY
The following sections address shipping and delivery topics and should help to answer questions or concerns regarding
transportation and receipt of Wellborn products.
I. WELLBORN TRUCK
A. Multi-drop Delivery Program for Wellborn, Estate, Elegant Bath and Home Concepts KAAT:
Multi-drop trucks are ready to
service all our valuable customers; however, please be mindful of the following rules that apply to multi-drop shipments.
1. For Wellborn Dealers located on the weekly scheduled routes, orders of $1,000 or more will be delivered. Orders between
$300 - $1,000 will be delivered for an acceptance fee of $100.00.
a. Combined orders must reach a minimum of $300 and a maximum of $1,000 for this delivery option to apply.
b. If you choose the $100 drop fee and more orders are placed before your cut off for that week and your combined order
totals reach the standard Wellborn $1,000.00 requirement, the $100 drop fee will be waived.
c. You will have the option to decline the $100 drop fee if you prefer to ship via UPS or common carrier. However, a
delivery method must be chosen at the time of order placement to have your order submitted for production. Inset
cabinets will not be shipped UPS.
d. If you choose not to determine a valid ship method or do not agree to the $100 fee, your order cannot be submitted
and will remain a quote until you are ready to place more orders.
Wellborn’s Transportation Department will determine if the delivery can be made successfully. Deliveries are subject to
being rescheduled due to location and route schedule. Wellborn will strive to make various multi-drop deliveries; however,
the Wellborn Director of Transportation will determine if delivery can be made.
B. Single Point Delivery For Each Wellborn Dealer (All Brands):
Wellborn trucks will make deliveries only to the Wellborn
Dealer’s place of business. The Wellborn Dealer’s orders will not be delivered to various branches or to customers in addition
to this main place of business.
C. Job Site Delivery: Shipments of Wellborn Dealer orders to a Wellborn Dealer’s job site by Wellborn truck will be made only
in full truckload quantities delivered to a single point at one site and only with Wellborn approval prior to order placement.
A
$100.00 fee is required for job site delivery. Unloading will be completed within a maximum 4-hour time frame. If unloading
requires more than 4 hours, customer will be charged $50.00 per hour. The Wellborn Dealer must be present at job site at the
time of delivery. Claims for variances will not be considered if the Wellborn Dealer is not present at the job site at the time of
IV. ADVANTAGE PLUS PROGRAM FOR HOME CONCEPTS
A.
Replacement part will be shipped in RUSH lead time without the 25% upcharge and will be applied against
RUSH counts.
i. Concealed Damages reported after delivery is made
ii. Shortages reported by Wellborn Dealer after delivery is made
iii. Quality
iv. Doors, drawers and drawer fronts
Situation
Procedure
Notes
Damages reported by Wellborn driver
Shortages reported by Wellborn driver
Wrong label on carton
Processed as a no-charge
replacement
R1 will require copies of
carton labels. The Wellborn
Dealer must maintain original
carton with labels attached.
Credit will not be issued
if original labels are not
submitted with credit request.
Processed as a no-charge
replacement
Replacement will be invoiced
pending credit approval and a
credit memo will be issued by the
Wellborn Territory Manager for
100% credit, based upon return
and inspection of product.