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13
PRIORITY REPLACEMENT PARTNERSHIP
(continued)
Designation
Situation
D2
Concealed Damages reported after delivery is made
S2
Shortages reported by Wellborn Dealer after delivery is made
R2
Quality
R3
Doors, drawers and drawer fronts
III. EXCLUDED (NOT DEDUCTED) FROM PRP FUND
The estimated shipping time turnaround represents Wellborn’s best efforts depending on manufacturing
capacity, parts ordered, holiday schedules, etc. This time frame may vary.
II. DEDUCTED FROM PRP FUND
N. Credit for R1 will not be issued unless labels are returned.
All R1 cabinets will be picked up by
Wellborn after inspection by Wellborn Territory Manager.
Wellborn highly recommends a replacement ship on a Wellborn truck to ensure that the product is
delivered in good condition. Other shipping methods usually result in damaged products.
O.
PRP balances are based on real-time account activity and can vary widely from day to day or even
hour to hour due to timing of order placement, invoices, payments, etc.
P.
Accrued PRP balances cannot be deducted from current account balance.
Designation Situation
Procedure
Notes
D1
Damages reported by Wellborn driver
Processed as a no-charge replacement
S1
Shortages reported by Wellborn driver
Processed as a no-charge replacement
P1
Missing cabinet parts (shelves, shelf clips,
etc.)
Processed as a no-charge replacement
W1
Warranty problems
If proven to be a Warranty issue, a
replacement will be invoiced pending
credit approval and a credit memo will
be issued for 100% credit, based upon
return and inspection of product, if
required, by Wellborn.
R1
Wrong label on carton
Replacement will be invoiced pending
credit approval and a credit memo will
be issued by the Wellborn Territory
Manager for 100% credit, based upon
return and inspection of product.
R1 will require copies of
carton labels. The Wellborn
Dealer must maintain
original carton with labels
attached. Credit will not be
issued if original labels are
not submitted with credit
request.