Wellborn Customer Guide

SHIPPING AND DELIVERY

(continued)

C. Damage or Shortage:

Any damage or shortage incurred during transit by

common carrier

must be filed with the carrier by

the Wellborn Dealer. Wellborn is not responsible for filing claims and no claim will be considered by Wellborn for shortages,

damages or variances from orders when shipped by

common carrier

. Wellborn shall exercise its best efforts to provide copies

of shipping documents and such further assistance as the Wellborn Dealer may reasonably request in connection with such

claims. Wellborn Dealers must accept delivery of product in order to file a claim if products arrive damaged. If product is

refused and returned to Wellborn, new product must be ordered by the customer, in addition to payment of original order.

Shortages or replacements will be shipped according to the shipment schedule. The Wellborn Dealer assumes freight charges on

any alternate delivery request (other than Wellborn truck).

D. UPS Shipments:

All items are not available to ship UPS. If our Shipping Department deems this item as a non-shippable item

for UPS, it will be changed to ship LTL. No notice will be given to customer.

The Wellborn Dealer should account for every item as it is received.

Common carrier shipping charges are not applicable at order entry.

III. CONTAINER SHIPMENTS

Wellborn will load cabinets into containers at the Wellborn plant. The Wellborn Dealer will pay all freight charges including

carrier’s freight dock time. Container logistics should be coordinated with Wellborn Transportation Department.

IV. FREIGHT FORWARDERS

A. Freight Forwarders:

For overseas deliveries, Wellborn Cabinet, Inc. will deliver shipments to freight forwarders at specified

ports to be loaded into containers. Orders delivered to freight forwarders must be shrink wrapped and palletized. Palletizing

minimizes the chance of damages. There will be a special packaging and handling charge of $.30 per cube imposed for

Wellborn shrink-wrapping and palletizing shipments.

B. Delivery Definition:

When using freight forwarders, the signing of the Bills of Lading by the driver or agent at the time of

delivery at the port shall constitute Wellborn’s delivery to the Wellborn Dealer.

C. Damage or Shortage:

Any damage or shortage incurred during transit by freight forwarders must be filed

with the forwarder by the Wellborn Dealer. Wellborn is not responsible for filing claims and no claim will be

considered by Wellborn for shortages, damages or variances from orders when shipped by freight forwarders. Wellborn shall

exercise its best efforts to provide copies of shipping documents and such further assistance as the Wellborn Dealer may

reasonably request in connection with such claims.

PRP must be utilized for all replacement orders. Shortages or replacements will be shipped according to the shipment schedule.

The Wellborn Dealer assumes freight charges on any alternate delivery request (other than Wellborn truck).

V. WELLBORN CUSTOMER PICK-UP

Wellborn Customer Pick-Up is not available.

VI. TRUCKLOAD DELAY POLICY

Wellborn Cabinet, Inc. wants to work with all our Wellborn Dealers to meet the needs of their businesses. We try to guide our

Wellborn Dealers’ ordering so that their product will be available at the time it is needed. However, Wellborn does not maintain

a distribution warehouse. Our production of product is limited to Wellborn Dealer requested delivery dates.

If Wellborn chooses to delay a truckload shipment due to a Wellborn Dealer request after the truckload has been produced:

The Wellborn Dealer will be charged an $80.00 per day demurrage charge from the initial date the truckload shipment is

delayed by the Wellborn Dealer.

A truckload delay must have Wellborn Customer Service Manager approval.

In certain circumstances the demurrage charge may be waived at the discretion of the Wellborn Customer Service Manager.

Wellborn wishes to provide the best service possible to all our Wellborn Dealers. However, there may be times when Wellborn

may need to delay a shipment due to mechanical breakdowns, etc. Should this occur, Wellborn will notify the Wellborn Dealer

to schedule a new delivery date.