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TABLE OF CONTENTS
CUSTOMER RELATIONSHIP GUIDE. .....................................................................................................................................2
SALES
Order Guidelines.............................................................................................................................................................. 5
Rush Program...........................................................................................................................................................5
Quick Ship Program................................................................................................................................................7
Discontinued Replacement Door Styles and Finishes Program...........................................................................7
Price Quotes.............................................................................................................................................................7
You Draw It Program..............................................................................................................................................7
Order Confirmation ..........................................................................................................................................................8
Order Changes, Cancellations and Additions..................................................................................................................9
www.wellbornandyou.com...............................................................................................................................................9
Electronic Ordering..........................................................................................................................................................10
Priority Replacement Partnership (for ordering replacement parts and cabinets).......................................................12
Advantage Plus Program For Home Concepts...............................................................................................................14
RECEIVING
Shipping and Delivery. .................................................................................................................................................. 14
Shipment by Wellborn Trucks..............................................................................................................................14
Shipment via all carriers other than Wellborn....................................................................................................15
Container Shipments.............................................................................................................................................16
Freight Forwarders.................................................................................................................................................16
Customer Pick-Up Orders.................................................................................................................................. . 16
Truckload Delay Policy.........................................................................................................................................16
Shipping Label..................................................................................................................................................................17
Product Review Policy.....................................................................................................................................................18
ACCOUNTS RECEIVABLE
Invoicing Procedures........................................................................................................................................................19
Terms and Conditions of Credit
.................................................................................
....................................................20
MARKETING AND ADVERTISING
Sales Leads Follow Up Guidelin
es..............................................................................
....................................................21
Guidelines for Usage of the Wellborn Name and Wellborn Cabinet, Inc., Trademarks and Brand Names..............21
Showroom Display Program............................................................................................................................................21
Co-operative Advertising and Merchandising Program.................................................................................................23
Customer Start-Up Kits...................................................................................................................................................23
Computer-Aided Design Systems ..................................................................................................................................24
KCMA Certification Program.........................................................................................................................................24
Required Acceptance Forms............................................................................................................................................25
Documents of Understanding ........................................................................................................................................26
Limited Warranties..........................................................................................................................................................27
Caring for Your Wellborn Cabinetry..............................................................................................................................39
Material Safety Data Sheet..............................................................................................................................................41
Installation, Care and Warranty Guide. .........................................................................................................................44
Wellborn Online Resources.............................................................................................................................................44
Consumer Issues/Warranty Claims form.......................................................................................................................45
LEGEND
WELLBORN CUSTOMER/DEALER
Any individual or business that buys Wellborn products directly from Wellborn
Cabinet, Inc.
CONSUMER PURCHASER
One who purchases Wellborn products from a Wellborn Customer/Dealer.
CUSTOMER NET PURCHASES
Total cabinet purchases including freight charges less all credits and
sales tax.