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2016
Dear Customer,
The management team and entire staff of Wellborn Cabinet, Inc. thank you for your business. We value and appreciate all
our customers.
This Customer Guide is provided to help manage the interaction between Wellborn Cabinet, Inc., its brands, and its
customers, so that Wellborn may provide the superlative service that all customers deserve. The brands included in this
guide associated with Wellborn Cabinet, Inc. are Wellborn, Home Concepts, Elegant Bath Collection, Estate Collection and
Wellborn Closets. Any reference made herein pertaining to “Wellborn Cabinet”, or “Wellborn” applies to all brands unless
otherwise specified or notated. This guide will clarify:
• Order entry procedures
• Warranty information
• Other programs and procedures
• Credit information
• Shipping information
Our goal at Wellborn for our customer service is to provide “customer satisfaction.” We are committed to improving your
business-to-business experiences with us and are continuously striving to stay up-to-date with technology. We are always
working diligently to enhance our electronic ordering procedures. When you click submit, your orders are submitted directly
into our system giving you total control of your orders. We are pleased to now be able to allow you to send your 2020 and
ProKitchen designs to Direct Connect as a quote ready to be submitted for production without ever keying a single part
number. We want our customers to find it a pleasure to do business with Wellborn Cabinet, Inc., and we shall continue to
put forth every effort to make that happen with every interaction that you have with Wellborn.
We want to build strong relationships with all our customers and, in any relationship, all participants have
responsibilities. Our Wellborn Dealers are responsible for caring for the consumer purchasers of Wellborn products. This
includes notifying the consumer purchasers of any and all details pertaining to their Wellborn product, including warranty
details. The Customer Guide provides all of this information.
We, at Wellborn, consider it a privilege to be your supplier, and it is our desire to continue to provide quality products and
service unsurpassed in our industry. Again, we appreciate your business and your friendship, and we look forward to our
continuing relationship.
Sincerely,
Paul Wellborn
Bran Futral
President
National Director of Sales
Angela O’Neill
Tammy Padgett
Director of Marketing
Credit Manager
& Advertising
Laura Taylor
Jeff Uhrin
Customer Service Manager
Chief Operating Officer