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PRODUCT AWARENESS STATEMENT
The natural characteristics of wood with respect to its color, texture, finishes, grain pattern and wood movement will show
distinctive features that may be perceived by some individuals to be product defects. However, these characteristics result from
environmental factors beyond manufacturer’s control (i.e., humidity changes) and are not considered defects on a Home Concepts
product and are excluded from Warranty. To gain further understanding of the characteristics of hardwood, please refer to the
section titled “Characteristics of Natural Wood” in our Installation, Care and Warranty Guide. The following are examples of these
natural characteristics:
• All wood finishes will show a change in color of finish and wood over time, including thermofoiled and laminate doors, which
may occur when exposed to sunlight, smoke, UV rays, indoor lighting, household or cleaning chemicals, or other environmental
conditions. White will develop yellow tones. Some panels, such as veneer, may change at a faster rate than solid wood.
• All doors will show separation and peeling in the joints at the door corners. This is directly related to relative humidity and how
it reacts to wood. We recommend humidity control in your home.
• Separation at the face frame or door joint lines can be visable in all painted and stained finishes. These characteristics are
more prevalent in darker finishes and painted products.
• Solid wood doors manufactured of quality kiln-dried hardwood are affected by temperature and humidity and will expand or
contract depending on the location installed. These conditions are inherent in all wood products and will cause a light line to
appear at edges of the center panel normally when winter heating greatly reduces humidity. This can easily be touched up (use
a Home Concepts Touchup Kit) and is not considered a defect. Excessive humidity will cause expansion of the center panel
which will result in shifting of rails and stiles of the door. This can be controlled by regulating humidity.
• End panels, due to being made of different materials, will not match the door of cabinet. This is not considered a defect and is
not covered under warranty.
• Painted Medium Density Fiberboard (MDF) doors display a color variance from the painted maple face frames and mouldings
used in the same finish due to the MDF substrate material. This is not considered a defect and is not covered under warranty.
• Any product that is exposed to moisture will show separation at the joints. This natural characteristic is excluded from warranty.
• Undue wetness and heat to the edges of thermofoil and laminate doors will cause delamination over time.
• Doors that are warped must be allowed to hang through one heating cycle, or 180 days, before a no-charge replacement will
be considered.
• Some doors may warp slightly after being installed in a new home due to high humidity levels and in older homes due to low
humidity levels. The door will usually return to its normal flat position after going through the heating cycle; however, cabinets
need to be checked for proper installation and squareness. Cabinets improperly installed can be racked out of square. If
cabinets are not properly installed, shimmed, or the floor is unlevel, the cabinet face frame may rack to the contour of the wall
resulting in doors that appear off on a flat plane. The door will probably still be flat and not warped or racked. These problems
can be greatly reduced with correct installation and humidity control.
• Variations in natural grains and finishes (especially noticeable in natural and light stain colors) are not considered defects.
• Scratches and changes in finish sheen resulting from bumps or abrasions during delivery, installation, and daily usage are not
considered defects.
Even though great care and quality control standards exist in the manufacturing of these products, the above characteristics could
possibly develop in your cabinetry. We recommend humidity control in your home for all products to reduce the possibility of wood
movement and shrinkage.
CAUTION:
During the cleaning cycle of self-cleaning appliances, we recommend that you remove the doors and drawers of all
cabinets adjacent to and above the oven. The cleaning cycle generates heat that could affect the finish and surface
of the cabinets. We recommend a Delamination Shield (Item Code: DS) be placed between free standing base ovens
and adjacent base cabinets during cabinet installation. Wellborn Cabinet, Inc. is not responsible for any product defect
that results from not following these procedures.
proven to Wellborn Cabinet, Inc.’s satisfaction to be defective in material and/or workmanship under normal residential usage.
These warranties are only valid in the United States of America. These warranties are limited to the first and original buyer, and
are not transferable to subsequent owners.
How To File A Claim
All claims for defective products must be submitted in writing to the Home Concepts Dealer detailing the specific problem no
later than 90 days after the defect has been known. Proof of purchase (an original invoice or a dated sales receipt from a Home
Concepts Dealer) is required. Warranty Claims must be initially made through your Home Concepts Dealer. The Home Concepts
Dealer will present the warranty claim to Wellborn Cabinet, Inc. If you need further assistance, please contact:
Wellborn Cabinet, Inc.; Customer Service/Warranty Claims; P.O. Box 1210; Ashland, AL 36251
Upon inspection, Wellborn Cabinet, Inc., at their discretion, will either replace or repair the defective part. This warranty does
not cover costs associated with shipping or transportation of replacements, removal or installation costs, loss of time, use
or revenue or other incidental damages, regardless of whether the work was performed by a contractor, service company or
consumer. Replacement items will be sent at a charge cost to the Dealer and submitted as a credit by a Home Concepts Account
Manager. This is a parts-only warranty, and excludes any charges for labor expense or product damage incurred by the installer
in connection with the replacement of defective parts or portions thereof. Wellborn Cabinet, Inc. will not be responsible for any
product damaged as a result of the purchaser’s attempt to repair the product. Wellborn Cabinet, Inc. reserves the right to request
products be returned to the factory for determination of warranty requirements before issuing credit. This warranty only covers
products supplied by Wellborn Cabinet, Inc.
All woods feature natural characteristics such as grain patterns, texture, and color variations. We do not consider these defects
in our product. Read the Product Awareness Statement for a detailed explanation of characteristics that are not considered to
be defects of our product.
General Product Information
Wood base materials must be protected against both high and low humidity extremes as well as direct moisture since the wood
used in them retains its hygroscopic properties despite the fact that it has been processed.