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PRODUCT AWARENESS STATEMENT
The natural characteristics of wood with respect to its color, texture, finishes, grain pattern and wood movement will show
distinctive features that may be perceived by some individuals to be product defects. However, these characteristics result
from environmental factors beyond manufacturer’s control (i.e., humidity changes) and are not considered defects on a Home
Concepts product and are excluded from Warranty. To gain further understanding of the characteristics of hardwood, please refer
to the section titled “Characteristics of Natural Wood” in our Installation, Care and Warranty Guide. The following are examples
of these natural characteristics:
• All wood finishes will show a change in color of finish and wood over time, including thermofoiled and laminate doors,
which may occur when exposed to sunlight, smoke, UV rays, indoor lighting, household or cleaning chemicals, or other
environmental conditions. White will develop yellow tones. Some panels, such as veneer, may change at a faster rate than
solid wood.
• All doors will show separation and peeling in the joints at the door corners. This is directly related to relative humidity and
how it reacts to wood. We recommend humidity control in your home.
• Separation at the face frame or door joint lines can be visable in all painted and stained finishes. These characteristics are
more prevalent in darker finishes and painted products.
• Solid wood doors manufactured of quality kiln-dried hardwood are affected by temperature and humidity and will expand or
contract depending on the location installed. These conditions are inherent in all wood products and will cause a light line
to appear at edges of the center panel normally when winter heating greatly reduces humidity. This can easily be touched up
(use a Home Concepts Touchup Kit) and is not considered a defect. Excessive humidity will cause expansion of the center
panel which will result in shifting of rails and stiles of the door. This can be controlled by regulating humidity.
• Painted Medium Density Fiberboard (MDF) doors display a color variance from the painted maple face frames and mouldings
used in the same finish due to the MDF substrate material. This is not considered a defect and is not covered under warranty.
• Any product that is exposed to moisture will show separation at the joints. This natural characteristic is excluded from
warranty.
• Undue wetness and heat to the edges of thermofoil and laminate doors will cause delamination over time.
• Doors that are warped must be allowed to hang through one heating cycle, or 180 days, before a no-charge replacement will
be considered.
• Some doors may warp slightly after being installed in a new home due to high humidity levels and in older homes due to
low humidity levels. The door will usually return to its normal flat position after going through the heating cycle; however,
cabinets need to be checked for proper installation and squareness. Cabinets improperly installed can be racked out of square.
If cabinets are not properly installed, shimmed, or the floor is unlevel, the cabinet face frame may rack to the contour of the
wall resulting in doors that appear off on a flat plane. The door will probably still be flat and not warped or racked. These
problems can be greatly reduced with correct installation and humidity control.
Bath Collection or Estate Collection. We also offer an Exclusive Lifetime Limited Warranty to the original consumer
purchaser on our Drawer Suspension Systems and Door Hinges. This warranty is expressed by the supplier. Replacement
hinges and drawer slides are subject to availability from our supplier. If a claim is filed after a product becomes obsolete, the
manufacturer will replace the discontinued product with the product that is closest to being equivalent to the original. After
Wellborn’s warranty expires, it is the consumer purchaser’s responsibility to contact the manufacturer for hinge and slide
replacements. These warranties are the exclusive remedy against Wellborn Cabinet, Inc. for all cabinetry parts which have been
proven to Wellborn Cabinet, Inc.’s satisfaction to be defective in material and/or workmanship under normal residential usage.
These warranties are only valid in the United States of America. These warranties are limited to the first and original buyer, and
are not transferable to subsequent owners.
How To File A Claim
All claims for defective products must be submitted in writing to the Home Concepts Dealer detailing the specific problem no
later than 90 days after the defect has been known. Proof of purchase (an original invoice or a dated sales receipt from a Home
Concepts Dealer) is required. Warranty Claims must be initially made through your Home Concepts Dealer. The Home Concepts
Dealer will present the warranty claim to Wellborn Cabinet, Inc. If you need further assistance, please contact:
Wellborn Cabinet, Inc.; Customer Service/Warranty Claims; P.O. Box 1210; Ashland, AL 36251
Upon inspection, Wellborn Cabinet, Inc., at their discretion, will either replace or repair the defective part. This warranty
does not cover costs associated with shipping or transportation of replacements, removal or installation costs, loss of time,
use or revenue or other incidental damages, regardless of whether the work was performed by a contractor, service company or
consumer. Replacement items will be sent at a charge cost to the Dealer and submitted as a credit by a Home Concepts Territory
Manager. This is a parts-only warranty, and excludes any charges for labor expense or product damage incurred by the installer
in connection with the replacement of defective parts or portions thereof. Wellborn Cabinet, Inc. will not be responsible for any
product damaged as a result of the purchaser’s attempt to repair the product. Wellborn Cabinet, Inc. reserves the right to request
products be returned to the factory for determination of warranty requirements before issuing credit. This warranty only covers
products supplied by Wellborn Cabinet, Inc.
All woods feature natural characteristics such as grain patterns, texture, and color variations. We do not consider these defects
in our product. Read the Product Awareness Statement for a detailed explanation of characteristics that are not considered to be
defects of our product.